Terms & Conditions of Sales

General conditions of sale T&Cs

CGV - General rental conditions at the L'Éterle gîte, in Aucun

1 - Conclusion of the contract:

The reservation will become effective only after payment of the total amount of the stay by our online payment system on our website leterle.com. The rental amount includes charges, water and electricity consumption. Tourist taxes must be paid in addition on the day of your arrival.

Duration of stay: the customer who validates his reservation for a specific period cannot under any circumstances claim any right to remain in the premises at the end of the stay.

When booking, a credit card deposit of 1000 EUR will be required.thanks to our trusted partner: Swikly. You will need to validate this guarantee using our permalink: https://swik.link/2PMwHcO

It is mandatory, without this effective deposit before your arrival, your reservation will be canceled without any possible refund.

2 - Cancellation:

Any cancellation must be made by e-mail or telephone according to our conditions defined below:

Cancellation by owner:

In agreement with the customer, the owner will endeavor to offer equivalent replacement accommodation. In the absence of agreement, payments made are immediately and fully reimbursed.

Cancellation by the customer:

Cancellation 30 days or more before the start of the stay: 100% of the stay will be refunded.
Cancellation between the 30th day inclusive and the 14th day inclusive before the start of the stay: 20% of the price of the stay will be retained.
Cancellation between the 14th and 7th day inclusive before the start of the stay, 50% of the price of the stay will be retained.
Cancellation 7 days or less before the start of the stay, 100% of the price of the stay will be retained.

In the event of a shortened stay, the total rental price will remain in full with the owner, no refund will be made.
Unless the owner has prior written agreement, no reduction in the number of tenants defined in the contract may result in a reduction in the rental price.
It is strongly recommended to take out cancellation insurance from a company. I suggest Chapka insurance. It offers a negotiated product that suits us: This is the product:""Tranquil'loc""

3 - Arrival:

The customer must arrive on the specified day and at the time mentioned, i.e. between 4 p.m. and 6:30 p.m.

In the event of late or delayed arrival, the customer must notify the owner and a key box whose code will be communicated the day before will allow you to access our house.

4 - Tourist tax:

The tourist tax is a local tax. It is €1.52 per adult. The owner is the collector of this tax, that is to say us.

It must be paid on the day of your arrival at L'Éterle and will be taken from your credit card given as guarantee when booking.

5 - Inventory:

When you enter the premises the cottage is clean and everything is functional.If this is not the case, contact us immediately by telephone or e-mail so that the damage or malfunction is not attributed to you upon your departure.

Please respect the premises and leave the cottage clean. The accommodation must be left clean and tidy, the dishes cleaned and put away. The dishwasher emptied.

During their stay, the customer will comply with the various instructions displayed in the gîte. There are different frames in the gîte available which mention these instructions.

Cleaning of the premises is carried out by Isard Propreté, but you must leave the accommodation tidy. In the absence of cleanliness, additional cleaning fees may be charged (€100) and in the event of breakage or damage to furniture, walls or decoration, a deduction from the deposit will be made.

In the event of damage during your stay, please notify the owner. The owner will do what is necessary to make the repairs.On presentation of the invoice, the owner will claim the value of the replacement price from the customer. Under no circumstances will the customer be able to carry out the repair themselves. It's a compliance issue.

7 - Security deposit:

THE Security deposit of 1000 EUR is generally requested 15 days before entry into the premises thanks to our partner Swikly.

This security deposit will be lifted after departure and cleaning if no damage is noted after departure. If the security deposit is insufficient to pay the sums owed by the tenant to remedy the damage noted, the latter already undertakes to settle any excesses.

8 - Capacity:

This contract is established for maximum capacity.

8 adults or 4 adults and 4 minors can be accommodated at L'Éterle. The ideal is 6 adult people.
Up to 2 dogs maximum can be accommodated at L'Éterle.

The number of people and possibly animals welcomed is defined when booking and can only be modified upon prior request from the owners.

9 - Insurance:

The tenant is responsible for all damages arising from his fault.

The tenant is required to insure against rental risks (fire, water damage, etc.) either through a ""resort"" extension or through a specific contract limited to his stay. See civil liability insurance covering one's own liability and that of accompanying persons.

10 - Disputes:

In the absence of agreement between the customer and the owner, the owner will submit the file to the legal department of his insurance.

The court of the owner's domicile will have sole jurisdiction.

This contract and its consequences are subject to French law.

11 - Home:

Entrance is independent and a key box is available. The code is communicated the day before arrival. A personalized welcome is possible on request only.

The welcome booklet is sent in digital form and is available in the house to explain everything you need to know about the house and the jacuzzi.